Data We Gather and Why It Matters
We collect your name, mobile number, and account credentials when you register. If you deposit using bKash, Nagad, or Rocket, we record the transaction reference, wallet number, and amount — not your full wallet PIN, which never passes through our systems. Device identifiers, IP address, and
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session timestamps are logged automatically each time you connect, whether you are on Android in Dhaka or accessing via a mobile browser anywhere else in a covered region. We use this data to verify your identity, process withdrawals back to the correct wallet, and detect unusual
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account activity. We do not sell your personal data to third parties. Payment detail records linked to bKash, Nagad, and Rocket transactions are retained for the period required by our internal compliance procedures. If you close your account, we will delete or anonymise your profile data
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within the timeframe stated in the deletion-request process described below. Any third-party service providers who assist with payment processing or fraud screening are bound by data-processing agreements and cannot use your data for their own purposes. Availability of our services and how this policy is enforced
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depends on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.