How This FAQ Works for You
We put this page together because the same questions come up again and again — and you deserve a clear answer without having to contact support every time. Most of what you need is here: how to open an account, how deposits clear through bKash, Nagad, and Rocket, what happens when a withdrawal is under review, and how to reach us when
something falls outside the usual path. Each answer below reflects how the platform actually works. If your question is about a specific transaction, your account wallet balance, or a payment that hasn't reflected yet, our live support team is the faster route — they can pull up your account directly. For everything else, scroll through the sections below. Players in Dhaka and
across Bangladesh access the lobby through the same mobile-first flow, so the answers here apply whether you're on Android, iOS, or a browser tab.
- bKash
- Nagad
- Rocket